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F.A.Q

GENERAL

Q1.Why Should I Choose SensationofNight?
SensationofNight is a professional online store dedicated to sexy lingeries and fashion dresses.  SensationofNight.com provides the most comprehensive and various sexy lingeries products. Keeping the updated of product styles every day. Let you have more choices and experiences on the base of reasonable price. We ensure the best quality of the products
Q2.Where's Sensationofnight Located?
We have locations both in US and China.
Q3.Do You Have Physical Stores?
We only accept orders placed online, and we don't have physical stores.

ACCOUNT

Q1.Why Can't I Receive Emails From SensationofNight?
Emails from SensationofNight may be blocked from your mailbox, or you may find them in Spam. Also, please make sure you register your SensationofNight account with a valid email. 
Q2.What Should I Do If I Forget My Password?
If you forgot your password, please follow the "Forgot Your Password" instructions on the Log-In page, or write us an email at support@Sensationofnight.com or visit our Livechat for help. 
Q3.Can I Change My Password?
Yes, you could change your password after you log in your account.
Q4.Can I Change My Email Address In My Account?
Yes, please contact our Customer Service for help.
Q5.Is My Personal Information Kept Safe &Private On SensationofNight?
Your personal information is kept safe&private on SensationofNight and in no way will we give it away. Click here to read our Privacy Policy in full.

ORDERING

Q1.How Do I Place An Order?
You can view our entire product range at your ease. If you already know what you are looking for, you can breezily browse through our categories or use the Search function on our webpage. 
Once you have selected an item, choose the color, the size and the quantity(please refer to the Size Guide if you need help to find the right size), and click on the 'ADD TO CART' button. Review the items in your shopping bag by clicking the 'MY CART' link at the top of the page. 
When you confirm your selected items to purchase (including discount, delivery method and payment method), you will be asked if you want to place your order with or without a customer account. We genuinely suggest you checkout with an account as you will be able to benefit a lot. 
The last step provides you with a general-view of your order and allows you to edit your billing address and shipping address. 
Once you have successfully placed your order and finished the payment, you will receive an order confirmation e-mail. Please note that this e-mail only confirms the receipt of your order. You will receive a separate confirmation e-mail when the order is dispatched. If you need support or any problem should occur, please write us an email at support@Sensationofnight.com or visit our livechat for help.
Q2.Is It Secure To Pay An Order On SensationofNight?
It is definitely safe and secure to pay your order on SensationofNight.
Q3.Which Payment Methods Does SensationofNight Offer?
Sensationofnight accepts payments via Paypa and Credit Card. Please be aware that we do not accept orders made by e-mail, letter, phone or fax, but only pre-paid orders.
Q4.Is There A Minimum Order Value?
There's no minimum amount that has to be ordered. But please note that SensationofNight has the final right to accept your order or not as indicated in the Terms of Use.
Click here to read Terms of Use in full.
Q5.Where Do I Apply The Discount Code Or SensationofNight Loyalty Points?
There will be notifications on the Chopping Cart page to guide you to use the discount code or Sensationofnight Loyalty Points.
Q6.Can The Discount Code Or SensationofNight Loyalty Points Be Applied On Sale Items?
Yes, you can apply discount codes to items that are already on sale, and Sensationofnight Loyalty Points could be applied to sale items as well. But please be aware that you can not use several coupon codes at the same time.
Q7.What Should I Do If The Discount Code Doesn't Work?
Please don't forget to click on the "Apply Coupon" button after you enter the coupon code. If that still doesn't work, please feel free to pay your order first and then write us an email at support@Sensationofnight.com or visit our Livechat for help, we will refund you the discount.

PROCESSING

Q1.How Do I Know If My Order Is Being Processed?
Once you receive the Order Confirmation email, you will know that you order will be processed. And the Shipped Confirmation email will inform that the order is already on its way to the shipping address.
Q2.Can I Change My Order After I Place It?
We sincerely remind you to check your shopping cart carefully before finalizing the order. And you may write us an email at support@Sensationofnight.com or visit our livechat for help if you want to change your order after it's placed.
The order can not be changed after it's shipped.
Q3.How Long Will The Handle Time Be?
It usually takes 1-3 working days for us to process your order before it's shipped out.
Q4.Can I Cancel My Order?
You can not cancel your order after the receipt of Order Confirmation. Please write us an email at support@Sensationofnight.com or visit our Livechat for help if you need help to cancel your order.If the order is already shipped, we can not cancel the order for you, either. In that case, please sign the parcel first and then refer to our return policy. We won't take any responsibility if you refuse to sign the parcel.
Q5.Can I Change The Shipping Address After I Place My Order?
You can write us an email at support@Sensationofnight.com or visit our Livechat for help if you want to change your shipping address before the order is shipped. If the order is already shipped, we can not change the address for you. In that case, please keep a close eye on the tracking information and contact the shipping company for transshipment.
Q6.Why Was My Order Canceled?
Unfortunately, sometimes the item you ordered may suddenly become unavailable, if we couldn't get in touch with you, we will cancel the order and refund to your paypal account/credit card originally used for payment. If your order contains additional items, we will ship the other items and remove the unavailable item from the order.

SHIPPING

Q1.Which Countries Does SensationofNight Ship To? Is It All Free?
We free ship worldwide with Standard Shipping Service, including USA, Canada, UK, Germany, Australia, Europe, Asia, Brazil etc. We are continuously expanding our business to more areas all around the globe.
Q2.Do You Offer Express Shipping?
Yes, you can choose Expedited shipping on the check-out page, it will cost extra charges according to different countries and order quantity. And we don't do overnight shipping.
Q3.Will There Be Tax Or Duty?What If The Customs Contacts Me?
Usually there's no tax or duty fee for our customers. If the customs contacts you, please write us an email at support@Sensationofnight.com, and don't go to the customs until you hear back from us.
Q4.Will I Get An Confirmation When The Order Is Shipped?
We will send you a Shipped Confirmation email when the entire order is shipped out.
Q5.How Soon Can I Get My Order?
It usually takes 1-3 business days for us to process your order before dispatching, the time may be longer if the order is in large quantity. We will do our best to minimize the potential impact of any processing delays. For shipping time, Free Standard Shipping service will normally take 7-15 business days, and Expedited Shipping will take 3-7 business days.
Please note it might take longer during high peak seasons or due to unexpected factors.
Q6.How Can I Track My Order?
You may track your order in "My Account" 1-3 working days after you receive the Shipped Confirmation email. Or email us for detailed shipping information at Support@Sensationofnight.com
Q7.Can I Change The Shipping Address After It's Shipped?
Sorry, we can not change the address for you. In that case, please keep a close eye on the tracking information and contact the shipping company when the time is right.
Q8.Do You Ship To PO.BOX Address?
Yes, we can arrange shipping to PO. BOX address. But that will take more time, so we recommend you to use standard address as shipping address for faster delivery.
Q9.What Should I Do If My Order Gets Returned?
Please contact the shipping company or post office as soon as possible if you notice your parcel is being returned to us, if they already returned the parcel, please write us an email at support@Sensationofnight.com, we will arrange the refund or re-delivery.
Notes concerning parcels being returned to us due to unsuccessful delivery caused by the following reasons:1.Incorrect address;2.Shipping company couldn't get in touch with the recipient;3.Awaiting collection as requested by recipient, but the recipient didn't show up. Customers are responsible for the shipping fee(10% of the parcel's value,$40 the maximum) if they want a refund, or they will have to pay $15 extra if they want a redelivery. Thus we sincerely remind you to leave us the correct address and valid phone number for contacting.

RETURN-EXCHANGE

Q1.How Can I Return My Order?
All items purchased from SensationofNight can be returned within 7 days of receipt. Please indicate your reason of returning and write us an email at support@Sensationofnight.com before you return the order. We will answer you as soon as possible and explain to you how the return would be processed.
Please don't send back your order until we emailed you back with the appropriate address.
Q2.Return Policy
We have very strict quality control and inspection before we dispatch the order. If you receive an item that is not in its perfect condition, please contact us immediately.
All items must be returned in their original condition, unworn, unwashed, with all tags attached. Returns that are damaged, soiled or altered, may not be accepted and may be sent back to the customer.
Shipping charge is not available for refund if you request a return or refund.
Please don't ship the parcel via express shipping, if it generates customs fee, we won't take any responsibility.
For more information, please check Return Policy
Q3.What Should I Do If The Parcel I Receive Is Not The Complete Order?
We might divide your order into several parcels to ship, if the parcel you receive is not the complete order, please contact our Customer Service for confirmation.
Q4.Is It Possible To Change A Product?
Yes, it's possible to change a product before shipping. Please indicate the reason you want to change the order and write us an email at support@Sensationofnight.com or visit our livechat.
Q5.What Should I Do If I Receive A Damaged Product?
Should you receive a damaged or faulty product, please write us an email at support@Sensationofnight.com and send us some pictures, our team will process this issue for you as soon as possible.
Q6.Do You Provide Return Labels?
No, we don't provide return labels.
Q7.Returning Shipping Fee
Customers are responsible for the returning shipping charges if the order is returned because they bought the wrong size/color or caused by non-quality problems.

REFUND

Q1.Refund
The refund will be processed to the Paypal account/Credit card originally used for payment once we receive the returned parcel.
Refund to credit card may take up to 2-6 working days to appear on your account.
Q2.How Do I Know That You Have Received My Shipment Back?
Once the return has been processed at our warehouse, we will send you an email to notify you.

COOPERATION

Q1.What Should I Do If I'm Interested In Working With SensationofNight?
Please write us an email at Support@Sensationofnight.com or affiliates@Sensationofnight.com if you are interested in working with us. You can cooperate with us through Affiliate Program or Bounty Hunter Plan.
Q2.What Is SensationofNight Sexy Points, How Do I Use Them?
Sensationofnight Sexy Points is a loyalty program that allows registered customers to earn points with purchases made, through sharing our products with your friends or promoting for Sensationofngiht. And you can profit more from sexy points. For more detail information plz visit Sexy Points Page.
Q3.How Do I Earn SensationofNight Sexy Points?
The following notes may show you how to earn your SensationofNight Sexy Point::
Free sexy points for new registered customers, and everyday obtaining.
Share your order.
Review for our products.
Recommend Sensationofnight to your friends.
Q4.Questions Related To Retail Purchases Or Wholesale?
Please contact our Customer Service before you place your order if want to do wholesale or retail purchase from SensationofNight.

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